Thank you for visiting and shopping at www.edgecustomcarry.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 10-15 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Postnet to Postnet
2-3 business days
Postnet to Door
2-5 business days
Delivery delays can occasionally occur.
Shipment to P.O. boxes, Postnet or Residential addresses
Edge Custom Carry (Pty) Ltd courier to residential addresses within South Africa as well as Postnet. We don’t send any packages to P.O. Boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Edge Custom Carry (Pty) Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Edge Custom Carry (Pty) Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently are able to ship to the US. Please send an email at firstname.lastname@example.org to request this service.
Our Returns Policy provides detailed information about options and procedures for returning your order.
Most courier companies offer R1000.00 insurance only on packages shipped with them. If you want to insure your more valuable goods please e-mail us at email@example.com or choose the insurance option at checkout.